At preEminent Academy, we are committed to maintaining the highest standards of integrity, transparency, and professionalism in all our operations. Below are the key policies that guide our actions and decisions.

Privacy Policy

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and safeguard your data.

• Information Collection: We collect personal information that you voluntarily provide to us, such as your name, email address, and phone number, when you register for our services, subscribe to our newsletter, or contact us.

• Use of Information: We use your personal information to provide and improve our services, respond to your inquiries, and send you updates and promotional materials.

• Data Protection: We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

• Third-Party Disclosure: We do not sell, trade, or otherwise transfer your personal information to outside parties, except as required by law or with your consent.

• Cookies: We use cookies to enhance your experience on our website. You can choose to disable cookies through your browser settings.

Terms of Service

Our Terms of Service outline the rules and regulations for using our website and services.

• Acceptance: By accessing our website and using our services, you agree to comply with these terms.

• Use of Services: You agree to use our services only for lawful purposes and in a way that does not infringe the rights of others or restrict their use and enjoyment of the services.

• Account Responsibility: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

• Intellectual Property: All content on our website, including text, graphics, logos, and software, is the property of preEminent Academy and is protected by intellectual property laws.

• Termination: We reserve the right to terminate or suspend your access to our services for any violation of these terms or for any other reason at our sole discretion.

Refund Policy

We strive to provide the best educational services and ensure customer satisfaction. Our Refund Policy outlines the conditions under which refunds are issued.

• Eligibility: Refunds are available for cancellations made within a specified period before the start of a course or program. The specific timeframe and conditions vary by course and will be clearly stated at the time of registration.

• Process: To request a refund, please contact our support team with your registration details and reason for cancellation. We will review your request and process the refund within a specified period.

• Partial Refunds: In some cases, partial refunds may be issued for courses that have already commenced, based on the percentage of the course completed.

• Non-Refundable Fees: Certain fees, such as administrative fees or materials fees, may be non-refundable. These will be clearly stated at the time of registration.

Code of Conduct

Our Code of Conduct outlines the expectations for behavior and interactions within our community.

• Respect: Treat all students, tutors, staff, and partners with respect and dignity. Discrimination, harassment, and bullying are not tolerated.

• Integrity: Act with honesty and integrity in all your dealings with preEminent Academy. Do not engage in any form of academic dishonesty, including plagiarism and cheating.

• Participation: Engage actively and positively in all courses and programs. Attend sessions on time and complete assignments and assessments to the best of your ability.

• Safety: Respect the safety and well-being of others. Do not engage in any behavior that could harm yourself or others.

Non-Discrimination Policy

We are committed to providing an inclusive and welcoming environment for all members of our community.

• Equal Opportunity: We provide equal opportunities for all students, tutors, and staff, regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic.

• Accessibility: We strive to make our programs and services accessible to everyone. If you have any specific needs or require accommodations, please contact us so we can assist you.

Compliance and Legal

We adhere to all applicable laws and regulations to ensure the highest standards of operation.

• Regulatory Compliance: We comply with all relevant local, national, and international laws and regulations governing our operations.

• Ethical Practices: We conduct our business ethically and transparently, ensuring that all our practices meet the highest standards of integrity and professionalism.

For any questions or concerns about our policies, please contact us at info@preEminentAcademy.co.za. Your trust and satisfaction are our top priorities, and we are committed to providing a safe, respectful, and enriching learning environment for all.